Last updated: October 4, 2026
This Privacy Policy describes how Encore Marketing System ("we," "us," or "our") collects, uses, and protects information from merchants, their customers, and visitors to our website. Encore Marketing System provides loyalty, review-reply, and text message tools to small retail stores.
Consultation requests. If you submit the consultation form on our website, we collect the information you provide: store name, your name, phone number, optional email address, business type, interest in a plan, and your message. We also record whether you agreed to be contacted and the wording you agreed to.
Mobile numbers and consent records. When a customer joins a store's rewards program (for example, on a store tablet), the store enters or the customer enters a mobile phone number. We store that number together with the date, time, and exact wording of the consent the customer gave to receive text messages, plus basic loyalty activity such as visits, points, and coupons.
Website chat assistant. Our website includes a chat assistant powered by artificial intelligence. Messages you type into the chat are processed by a third-party AI service to generate replies and may be temporarily logged to prevent abuse. Please do not enter personal information or customer phone numbers into the chat. The chat is a demonstration and does not send text messages.
We use the information to respond to consultation requests; to deliver the text messages that a person has opted in to receive, such as membership codes, points updates, coupons, and promotional offers from the store they joined; to keep records of consent; to operate, secure, and improve our service; and to comply with legal obligations.
We do not share, sell, rent, or disclose mobile phone numbers or text messaging opt-in data and consent to third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We use service providers, such as our messaging provider, only to deliver the messages on our behalf, and they may not use mobile information for their own marketing.
Message frequency varies depending on store activity and the program a person joined. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to any message. Reply HELP for help. You may opt back in by replying START or by joining again with the store. Consent to receive text messages is not a condition of any purchase.
We take reasonable measures to protect information from unauthorized access, use, or disclosure. We keep consent records and related information for as long as needed to provide the service and to comply with legal and carrier requirements.
You may ask us to access, correct, or delete the information we hold about you by contacting us below. We will respond within a reasonable time, subject to our legal obligations to retain consent records.
Our services are intended for businesses and adult consumers. We do not knowingly collect information from children under 13.
We may update this Privacy Policy from time to time. The "Last updated" date above shows the latest version.
Encore Marketing System
Email: tmartbakersfield@gmail.com
Phone: 661-373-7950